These answers cover most of the FAQ about ordering a book.
- Please choose an image and title that most suits your situation.
- Click to ORDER and then on each order page there is a LOOK INSIDE option that will show you each page -both images and text.
- We CANNOT CHANGE ANY OF THE IMAGES but we can change the names within each book but only where the names currently appear.
- We can change the last page of text on certain titles where it says 'your brother and son I will always be' (same for daughter etc.), to cousin or friend etc. You will need to email this request in once you have ordered your book.
- We CANNOT change DELIVERY TIMES! The publication date date varies but we aim to go to print bi-monthly and the dates are always updated on the delivery information on the website. We print the books in batches to make the process affordable to all customers (see TERMS AND CONDITIONS below for more on this). We cannot get your book to you for a certain date as the dates of publication and delivery are always set.
- We only send books overseas via courier with tracking.
- We now offer hardback as well as softcovers - there is an additional cost for the hardback versions - you need to scroll down on the tab on the order page for this option.
PLEASE NOTE YOU WILL RECEIVE AN EMAIL DETAILING YOUR ORDER - please check your JUNK email if you have not received a confirmation within a few hours of purchase?
If you need to change ANYTHING on the order you MUST email us and get a confirmation that the order has been changed as requested. We will not change books or names that have been entered in the boxes unless you have notified us via email that you have entered the boxes incorrectly and you have requested the change via email.
The NOTES section that sometimes appears within the order process is ONLY for any delivery requests - again we cannot always let courier or the Royal Mail have individual instructions as this is out of our control once the book/s are sent.
If you have any questions that are not covered here please email - Gail Powell - Publishing Director - gail@nulllossbooks.com
TERMS AND CONDITIONS
Welcome to Loss Books. Our aim is always to fufill your order in a satisfactory condition.
Due to the fact that we have to batch print which means we have to wait for so many orders per month and, therefore, at present we cannot speed up the turnaround process. Depending on what time of the month you order. We aim to print twice a month - we take orders up to the last day of each month and around the middle day of the month, depending on what workday this falls on.
The print process usually takes 5 working days, and then they are dispatched all over the world – leaving our small yet loving and sensitive base in the UK.
The books are dispatched by the printers by hand. We can only apologise if you receive the wrong book and will reprint and your book will be reprinted and replaced immediately. Errors do occur but thankfully very rarely.
Our website offers a unique range of personalised baby, child, and adult loss books.
In the case of the twins and the triplet ranges we also include the surviving baby/babies' names.
Although we have changed our URL to www.lossbooks.com in the last few years our brand name 'The Story of Books' is still occasionally used.
The website is wholly owned and operated by The Solopreneur Ltd – The UK. A privately owned publishing company is based in West Yorkshire. We are very small and these books are truly a labour of love and not in any way mass produced.
If you would like to contact us about anything contained within the website, then please contact the Publishing Director – Gail Powell - by email at gail@nulllossbooks.com
These ‘Terms and Conditions’ govern the contents and use of the website - www.lossbooks.com and set out the terms and conditions on which we supply the books available on the website.
Please read these ‘Terms and Conditions of Sale’ carefully before using the website and before ordering any books via the website.
By using the website, you have acknowledged that you have read, understand, and agree to be bound by these General Terms and Conditions.
These Terms and Conditions apply to all sales of our books via the website and supersede any other terms or conditions contained or referred to elsewhere or implied by trade, custom, practice or course of dealing unless specifically agreed to in writing by UK law.
If you do not agree with these Terms and Conditions, then please do not use the website to order any books.
We would also want to let you know that we may modify these Terms and Conditions from time to time so always check in here prior to purchasing a book/s in the future. If we have changed any terms or conditions that you do not agree with, then please do not use the website.
DEFINITIONS OF TERMS
“Purchaser” means the person named on the order;
“Contract” means the order and order Confirmation;
“Faulty” means any book containing a fault or misspelled name;
“Order” means your order for a book from the website;
“Price” means the price together with postage and packing costs.
“Terms and Conditions” means the standard terms and conditions of business set out on this web page.
HOW TO USE THE WEBSITE
You may not use the website in any improper or unlawful manner or in breach of any legislation or license that applies to you. You agree to comply with all reasonable instructions that we may give you from time to time regarding use of the website.
Once you have placed an order to purchase one of our books via the website, we reserve the right to review your order, and we may refuse to process any order that we believe to be in breach of our Terms and Conditions stated in this section.
INTELLECTUAL PROPERTY RIGHTS AND USE OF MATERIALS AND CONTENT ON THE WEBSITE AND WITHIN THE BOOKS
All intellectual property rights (meaning patents, registered and unregistered trademarks and service marks, domain names, registered designs, and design rights, copyright, database rights, and moral rights and rights in computer programmes) in and to the website and all content and materials contained in the website are owned by and shall remain owned by The Solopreneur Ltd.
Any content within the website or the books themselves may only be used for your personal, non-commercial purposes and shall not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted, or sold in any form or by any means in whole or in part. You may not remove any copyright or other proprietary notices contained in any of the website content or use any of the text or images contained within the books for your own purposes.
PURCHASING ANY OF THE BOOK/S
To purchase a book/s you need to follow the procedure that is set out including the personalisation process at checkout via the Stripe checkout order form where you include the name/s as set-out by the form.
If you incorrectly spell any of the name or names to be used and the book has already gone to print, then you are liable to pay the full amount for the book.
If you notify us in time via the CONTACT form on the CONTACT PAGE or email - gail@nulllossbooks.com, and we acknowledge receipt and confirm the amended details, then we guarantee to amend the book according to your changed details.
Please keep a copy of the acknowledgement email with your new personalisation details on it as proof that we have agreed to amend the details for you.
All prices at checkout are net of postage. Postage is added at the shipping stage of the payment process.
In the case of countries outside of the UK, we use DPD courier service.
All books are offered for sale subject to availability and also subject to our acceptance of your order.
We reserve the right to reject any book order without the obligation to assign any reason for so doing.
We will notify you directly via email that we have received your order.
This email will contain the details of your book purchase, the type of book, the personalisation details, with a copy of the payment details. We do not accept responsibility for delays due to the postal or delivery service used.
For information on delivery times, there is further information at DELIVERY PRINT RUN AND INFORMATION on the dropdown menu - 'ABOUT'.
PLEASE NOTE that if there is anything wrong with your order after receipt of this email, it is your responsibility to notify us of any errors that you wish amended as soon as is possible. Failure to do so may mean you receiving an incorrect book and because these are personalised books, then depending on the type of error, and the cause will depend on whether we can replace or refund the book.
COVERS AND ILLUSTRATIONS AND TEXT
We try to show and describe the cover colours and all illustrations and content as accurately as possible, but we do reserve the right to alter the colour and text if it is deemed necessary. Due to screens showing different colours then it should always be viewed as an approximation. Also, we do reserve the right to change the colours from time to time without giving notice.
If a book title is not available for any reason, then we cannot be held responsible for non-availability. Of course, we will offer an alternative or refund if this is the case.
PAYMENT PROCESS AND PRICES
From time to time we may change the prices of the books and also add more titles at different price points to the range.
If the price is incorrect or increases between you ordering a book and delivery, then we will give you the option to cancel your order or pay the additional amount. Likewise, if you have overpaid, we will issue a part-refund in accordance with the overpayment.
All books include VAT as within the UK books are zero-rated.
Orders with a delivery address outside the UK that may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches its destination country, as well as any costs for customs clearance, etc. must be met by you, the purchaser.
You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for further information.
RETURNS
If there is an issue with the book once received and it is clearly an issue on our end with personalisation or printing quality then your book will be replaced OR a refund issued. You cannot have both and we do not offer any further recompense as we will always make good on the initial order.
We understand that these books are sensitive, but most of the process is carried out by humans so errors can occur. We ask you to be patience and pleasant as we will always replace books that have issues that have clearly resulted from the order process in some way.
If you have entered the incorrect details and the book is then printed we cannot accept it as a return and are not liable to replace the book, although we will try and work with you to resolve the issue, as customer care is paramount, but equally needs to be fair to both parties.
