Here at the 'Personalised Loss Book Store' we endeavour to ensure that every personalised and general non-personalised book reaches you in perfect condition.
If you wish to take a look at our ON-LINE ORDERING & TERMS AND CONDITIONS policy then CLICK HERE which explains more fully the legal obligations of both parties.
You always receive a confirmation email of your order as well as a summary appearing once you have ordered. (Check your Junk mail if this does not come through within a couple of hours).
If you have inadvertently received the incorrect book as the books are dispatched by humans, then human error can sometimes occur . We can only apologise, and you will have the choice of a full refund OR a replacement book.
If you have incorrectly spelled a name wrong for the cover or inside your personalised book, or order the wrong type of book, then please email us as soon as possible and follow the steps below:
- Clearly set out the actual book type, the existing details sent, i.e., name/s on the cover and inside, and the amendments you require.
- Email with the subject line URGENT - BOOK ORDER AMEND - to - Publishing Director - Gail Powell - as soon as is realistically possible on - gail@nullpersonalisedlossbook.com
- You MUST receive a response that acknowledges that we can change your order and that your book has not already gone to print.
If your book has already been passed to print, then it may be impossible to stop and make the changes, so providing any amends as quickly as possible resides with you, the responsibility of the purchaser. If this happens on the last day of the month, which is our last day of order for each batch (see DELIVERY and PRINT DATES) taking you only have 24 hours to notify us.
REMEMBER we are here to help and fully understand how important and sensitive our wonderful range of loss books are to each and every reader.
If you wish to call then please phone - 0844 576 3370 which is a direct line as this will speed up the process if you have ordered at the end of a month.
